Returns & Exchange Policy

If for any reason, you are dissatisfied with the goods purchased, We will issue refunds on item(s) returned within 7 days, provided the item(s) are returned in the original packaging, unused and undamaged. Item(s) being returned must be sent using a registered and insured postal service such as FedEx or USPS. We do not accept liability for loss of products during return transit. Any losses in this way are the responsibility of the sender. All returns must be sent to our returns address provided on request. We reserve the right to refuse a full refund if the returned item(s) are in a condition that prevents resale at the full item price; this does not affect your statutory rights. We will refund the purchase cost of the item(s) using your original method of payment within 7 days of receiving the returned item(s) to the returns address. If the return is the result of an incorrect order dispatch or the item is faulty or damaged on arrival, we will also refund the cost of returning the goods to an upper limit of $25.00. You are responsible for fully shipping and insuring the returned goods to us. We do not accept liability for any loss or damage of returned goods during transit. Claims for lost goods shipped by You must be dealt by You as the sender.

Faulty products
Our products are packaged safely and securely to ensure they arrive in perfect condition. However, goods in transit can sometimes be subject to damage and may arrive in an unsatisfactory condition. In the unlikely event of this occurrence, please take a photograph of the damage and return the item(s) to our Returns Department. After we have received and inspected the returned item, we will replace it free of charge. Should a refund be requested, then a refund will be made within 7 days of receipt. In these circumstances we will also pay you the cost of the return postage to an upper limit of $25.00. Please obtain proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. This does not affect your Statutory Rights. It is important and a requirement that when returning goods from overseas you complete a customs declaration form as “returned unwanted goods with zero value”. We do not accept any liability for subsequent charges incurred such as Import Duty and processing costs due to inadequate marking of the returned package.

We offer a product exchange in case you don’t like the watch you received.

The product must be post-marked no later than 7 days from the day you received it. Please contact us to receive an RMA#. Email us the tracking number after your product has been sent out. When we pick up the returns, we will be looking for your RMA # number. Packages without tracking numbers emailed to us in advance will be returned to the customer.

The product must be returned unused and in original condition you received it in, with all original packaging and no signs of wear. The original plastic warp must be intact. Sorry, used products cannot be credited back or exchanged for a new product. By wearing the product the first time, your refund/exchange policy is void. We can easily determine whether the watch has been worn as the green hologram or plastic covers begin to fade once the watch has been worn.

The product is subject to final inspection before your return is processed.

Refunds will be issued for the 100% total amount of the purchase product only less the transaction fees. Shipping cost for returns and exchanges will be at the customer expense. Please make sure you return your merchandise by a traceable method to assure delivery.

Please note: Customers who do not follow our exchange-return policy and return a used/worn watch will be forwarded to our Collection Agency and the matter will appear on your credit report. Please insure your return. We are not responsible for your shipping damages.